Usage Guide


•The customer must be able to receive the product in one of the following areas:
Please scroll down to the bottom of the page

•The customer must purchase with a PayPal account.

•The buyer must provide an address written in English.

If the address provided is in a language other than English (roman characters with no diacritic marks), we will be unable to ship your order.
 

How to Order

 
•The Product Details Page

Select the product you wish to purchase, and click the ‘BUY NOW’ button, which will send you to the Shopping Cart page.


•The Shopping Cart Page

In the Shopping Cart page you can confirm the products you are ordering along with their prices.
When you are ready please push "Proceed to Checkout" to confirm your order 
Payments can only be sent by PayPal. No credit cards are accepted. 

** Please note no order are confirmed until payments have been placed for this item. 

 
•The Checkout Page

[Important] Please only use  roman characters (with no diacritic marks) into the checkout form.
If any character other than roman characters are used we will be unable to ship your order.

Please check carefully that all information is correct before pressing the "Next" button to proceed to payments. 

•Registering an Account

Please click the ‘Register’ button in order to sign up for an account.
Once the account is created you will be able to continue your checkout.
If you already have an account, simply login with your username and password.

** Please note that you have to register in order to purchase from our site.

•Order Review Page and Place Order Page

 
Please confirm that everything about your order is correct on this page. Once you are certain, click the ‘Place Order’ button.
You will be sent to a screen that will confirm that your order has been received, and an order confirmation e-mail will be sent to your registered e-mail address.
*Please note that you will not be able to cancel the order after it is confirmed.

 
Order

・Why have I not received an order confirmation mail? 
All customers will be sent an order confirmation e-mail once the payment has been confirmed. 
Please check your spam mail and if it is not there contact customer service

・ Can I purchase more than the individual purchase limit for another person?
Purchase limits cannot be exceeded for any reason.  

・ Where can I check my order status?
Sign in to [My account] page and click your order number to check your order details.


 

FAQ for Overseas Customers

 

Payment Methods

 
-What payment methods are available?

We accept payment via PayPal only.


-When will my order be charged?  
 

All billing from PayPal will be done when the purchase is placed and not when the item ships. 


-What currency will I be charged in?

All orders will be charged in USD.


-Why is my order in "pending" status?
 All pre-order items will be in the status "pending" until the item is ready to ship.
We ask for your patience until the item is ready to ship.



Delivery

 
-Which carrier will my products be shipped with? 

Though packages are generally shipped via EMS, delivery may be contracted out to UPS or other couriers in some cases.  


-How much will the shipping cost?

Shipping fees are included in the price of the product.   

-Can I specify a day for delivery? 

We are sorry but this is not possible.


-How can I change my delivery address? 

Please log into "My Page" and add the new address to your address book.
Once it is changed please inform customer support of the change of the destination.
Note that adding the address to your address book alone will not be reflected in your order information.


-When will my order reach me? Have my items been sent yet?  

Shipment will depend on which item(s) you ordered.
The shipment date posted is a estimated and may be delayed due to problems during production..
The actual date of delivery will also depend on the country the items are being sent to.
Once your order has been shipped, you will receive an automated confirmation e-mail 
containing your tracking number.


-Can multiple orders be combined?

Orders cannot be combined.


-Can you ship with a different courier? 

Customers are unable to select delivery courier at this time.
We apologize for any inconvenience caused.


-Regarding Overseas Shipment

Please note that delivery may be affected by the customs clearance procedures for your country.
In addition to the shipping and handling fees charged with your order, import taxes and other fees (such as customs clearance fees) may be imposed.
All taxes and fees incurred after shipment are the customer's responsibility.
Custom rules and regulations differ per region. Please contact your local customs office directly for more information.



E-Mail

 
-Why have I not received an order confirmation e-mail ?

All customers will be sent an order confirmation e-mail once the payment has been confirmed. 
Please check your spam mail and if it is not found there contact customer service . 
 

Other


-Customer support

Customer Support will be available during the following business hours. (All times are JST).
Customer Support Hours: 11:00 ~17:00   Weekdays Only
We reply to all requests in the order that we receive them, so during busy periods replies may be delayed.
Also note that we will only accept support requests in English(e-mail). 
We will not be able to support any other language.


-Can you change the price of the goods on the invoice you send?

We will not alter the price of merchandise on any invoice or customs documentation.


-How can I change my profile information?

You can change your profile information from the "My Page" section of the site.
    
-Can I change the number of items I ordered? 

After the order has been placed you can no longer change the number of items ordered.


-How can I cancel my order? 

Once the order is placed no cancels will be accepted.


-Can I purchase more than the individual purchase limit?

The maximum quantity of each product available per customer cannot be exceed .
If you order exceeds this maximum purchase limit, the exceeding quantity in your order will be cancelled.


-I seem to be having trouble ordering.

Please check if you are using the latest browser.
If you still have problems, you may need to disable your security programs before you order.


-Regarding Damaged Packaging 

All packaging is designed for the purpose of protecting the product and not considered part of the product. 
All claims regarding damaged packages will not be accepted.